Customer Relations Representative - State Farm Agent Team Member
Full Time • Murrysville - PA
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been a State Farm agent for over 20 years, and what continues to motivate me every day is the opportunity to run a small business that truly helps people. There’s nothing more rewarding than helping families protect themselves from life’s unexpected moments — and earning the trust of my community over two decades has been one of my proudest achievements.
I’ve been a State Farm agent for over 20 years, and what continues to motivate me every day is the opportunity to run a small business that truly helps people. There’s nothing more rewarding than helping families protect themselves from life’s unexpected moments — and earning the trust of my community over two decades has been one of my proudest achievements.
My team would describe our office in one word: enriching. I value creativity, initiative, and people who think outside the box. We keep communication strong through weekly huddle calls where we celebrate wins, share recognition, and keep the energy high.
Community involvement is at the heart of what we do. We partner with the local Recreation Department to support three major annual events and frequently participate in other community programs throughout the year. We also know how to have fun together — from axe throwing and mini golf to cooking classes and paint-and-sip nights. Every Friday, we show our team spirit by wearing our favorite team colors.
I believe in offering flexibility and balance, which is why we provide flexible scheduling, paid education or training (even outside of insurance), and professional development opportunities for every team member. We also celebrate birthdays with team lunches, reimburse for continuing education, and reward great performance with bonuses and recognition lunches when monthly goals are met.
The people who thrive in my office are self-motivated, positive, and proactive. I’m not a micromanager — I trust my team to take ownership and bring fresh ideas that keep our agency evolving. If you’re ready to grow, be creative, and make a real impact, this is the kind of environment where you’ll thrive.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ladd Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $45,000.00 - $55,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Ladd Wagner - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Life Insurance, and Retirement Planning.
- Our office is located in Murrysville.
- I have been a State Farm agent since 2005.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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